Y&M, Inc. (hereinafter referred to as “the Company”) appropriately protects and handles customers’ personal information as follows.
1. Company Information
Company Name: Y&M, Inc. / Y&M株式会社
Address: Atlas Bldg 6F, Azabujuban 1-5-10, Minato-ku, Tokyo 106-0045, Japan
Phone: +81-3-6403-9463
Representative: Mio Yagi
Email: info@yandmtokyo.co.jp
2. Collection of Personal Information
The Company collects the following information:
- Name, address, phone number, email address
- Inquiry content and comments
- IP address and browser information (for spam prevention)
- Location information contained in uploaded images
3. Purpose of Use
- Provision of travel services
- Response to inquiries
- Providing travel information
- Service improvement and operational management
- Delivery of important notifications
4. Cookies
This website uses cookies to improve user convenience.
- Comment information: Stored for 1 year
- Login information: Stored for 2 days to 2 weeks
- Temporary cookies: Deleted when browser is closed
5. Disclosure to Third Parties
We will not provide personal information to third parties without customer consent, except in the following cases:
- When required by law
- When necessary for providing services to travel-related businesses (after obtaining customer consent)
- When necessary to protect life or property
- When requested by police or other authorities
6. Outsourcing
For service provision, some operations may be outsourced to external parties under appropriate management.
7. Security Management
We implement appropriate security measures to prevent unauthorized access, loss, leakage, etc.
8. Data Retention Period
- Comments: Indefinite (for spam prevention)
- Inquiry and reservation information: Period necessary for service provision
- Information required by law: Legal retention period
9. Your Rights
You may request disclosure, correction, deletion, or suspension of use of your personal information. Please contact the inquiry desk below.
10. Inquiry Desk
Y&M, Inc. Personal Information Protection Manager
Phone: +81-3-6403-9463
Email: info@yandmtokyo.co.jp
Business Hours: Weekdays 10:00-18:00 (excluding weekends and holidays)
Date of Enactment: January 18, 2025
Y&M, Inc.
